Keywords & Training
Template Exports & Cloning
Analytics & Insights
Custom Bot Branding
Custom Branded App
Community & 7-day livechat
500 and higher
Tickets & Livechat
Tickets, Livechat & Calls
Establish A Stronger Brand Identity For
Your Bot Agency
By representing your brand with BotStar’s market-leading end-to-end custom solution for Chatbot Agency.
Q. What is a Session?
A multi-message interaction between your bot and an end-user is considered as a session, regardless of the number of messages. One session will expire after 24 hours if there is no interaction between the end-user and bot.
Q. What are Seats & Members?
Seats are number of members that belong to your team account. Members can collaborate on the same bot.
Team members can collaborate on the same bot and share activities such as answering customer escalations, taking orders or managing bot contents.
Q. How are Sessions calculated?
We calculate sessions monthly across all your bots.
For examples, if you have two bot projects: bot A has 2,000 sessions a month and bot B has 5,000 sessions then your total number is 7,000.
Q. Do You Offer Free-Trial?
Q. Which support options do you have?
We offer different types of support. Community, for our Free users, Premium support for all our clients on Pro and Enterprise plans.
SLA level support is also available within our Enterprise pricing plans. The costs are a minimum of $199 or 20% of total monthly usage.
It depends on the plan you are on.
- BASIC: Best effort with livechat first 7 days and free access to Community.
- PRO: 1 business day first response via Email, Helpdesk, Livechat
- Enterprise: 4 business hours first response via Email, Helpdesk, Livechat or arranged call.
Q. Can I Downgrade My Plan?
Yes. You can downgrade your plan but the current plan will still be in effect until the next billing date.
You can also cancel your plan at any time as well.
Q. Can I get a copy of a receipt?
Yes. Receipts are stored in the Billing History section of your account. From there, you can print or email a copy of each receipt.