< Back

Chatbots. Your e-learning assistant

Remote learning trends and growth of artificial intelligence (AI) open up tremendous potentials for chatbots. If you are running an educational program and looking for alternatives to leverage your digital training development, chatbots are definitely worth considering! Read more to discover how AI chatbots can make a huge impact on e-learning and ways you can get benefits from this powerful tool.

Distance learning is a big trend of 2020. The pandemic and lockdown has led to a sudden shift and massive transition from face-to-face to virtual classrooms. We are now living in a Zoom era where teaching and studying activities are conducted beyond borders and time zones. In fact, tele-education has appeared since the late 1900s but the real global quarantine made it emerge stronger than ever before, which sparks the potential of chatbots in the E-learning industry.

So how chatbots benefit online learning?

1. Process data and collect statistics

Imagine you have a knowledgeable and adaptable training assistant who is capable of storing a huge amount of data and categorizing groups at a little cost. Chatbots powered by AI and Machine Learning can go through a large number of documentations and select the most appropriate answers. They can provide quick and instant access to information when getting inquiries.

Bot builders will need to prepare all the questions that chatbots may encounter and import necessary information. The more you train your bot, the more intelligent it becomes. Also chatbots do not have human limitations such as tiring or forgetting, which results in effectiveness and time-saving.

Application in e-learning program:

With that convenience chatbots bring to the data process, they can support in introducing courses and showing timetables to eleaners. Chatbots as a virtual learning assistant can guide visitors and new students through various course options, present instructors’ information and book a meeting with school supervisors. Students can even ask chatbots questions about school infrastructure, campus location and menu lunch! Landcaster University recently launched a chatbot called Ask LU. The bot can not only update students on course schedule but also show how many washing machines are in use. 

2. Personalize learning experience

One impressive point chatbots are known for is their personalization, which is to say the ability to analyze users’ behaviour and change the styles towards accordingly. Chatbots are set up to learn users’ patterns then process algorithms to apply appropriate answers. They are given different personalities to meet expectations of different learner groups, be it elementary, intermediate or advanced ones. The conversational styles can be a bit relaxed to the young while more formal to middle-aged learners, for example.

Modern chatbots are far from one-way interaction with just plain text, generic information and ‘next’ or ‘skip’ buttons. AI technology enables bot builders to add images and educational videos that result in engaged lessons and knowledge retention – a key to any learning strategy. Moreover, learners can tailor the bot to their pace and specific needs, for instance, redo the exercises or skip a question.

Application in e-learning program:

Chatbot personalization unlocks the possibility of individual tutoring. With user experience learning named as a new learning trend in 2020, chatbot mentoring is expected to engage students through customized learning methods and interactive discussions.

3. Availability

A chatbot doesn’t have weekends or working hours. They are available 24/7 and never have a bad day. AI-based learning allows study access across various devices (smartphones, laptops or tablets), at any locations (home, on vacation or at the gym) and in multiple modes (keyboard, voice or hand-scripting). As we are living in an age where education is more accessible than ever before, technology and location boundaries shouldn’t be a limit.

Also, chatbots never lose patience and constantly give assistance to students until they get right answers.

Application in e-learning program:

Corporate training for company employees. Learners can turn to their chatbots for learning anytime they wish to, which is perfect for working people in particular.

4. Objectivity, no bias

Chatbots can perform a wide range of educational tasks beyond consulting due to its neutrality, such as evaluate outcomes and check presence. Unbiased chatbots create rooms for a much more objective knowledge assessment way.

In addition, chatbots can offer a unique approach to engage learners by acting as a motivational factor. Natural language processing makes chatbots less intrusive and more of a human when it comes to providing services. Learners aren’t afraid to ask questions and don’t feel embarrassed when chatting with bots. Bots, as a trainer, ensure the conversation is appropriate and unprejudiced.

Application in e-learning program:

Chatbots can be used in supporting teachers in simple tasks such as checking absence and homework progress. They can be an evaluator for multiple-choice questions and assist training in organizations, but not to totally replace the teachers’ roles.

An online study mate using the same language and getting to the users’ mood to appeal to their empathy helps to create engaging and active students. Deakin University’s voice-controlled Campus Genie chatbot assists learners structuring their learning time and sends regular reminders about homework. It is also a wonderful friend who suggests users upcoming interesting events and even helps pay for parking!

Chatbots stand a huge opportunity to increase interaction and engagement between users and the learning center. They also help speed up the process while cutting down on labours and expenses. 

Did you know? BotStar has a pre-built template for your e-learning program. Your time is precious, and we get that. 

Check it out 👇

E-learning Course Chatbot Template


Danis Do

Danis Do is the SEO Specialist at BotStar. His experience ranges from giant hospitality brands, famous health-care centers to tech startups. When not doing digital marketing, he’s sure to be enjoying some kind of nerdy time.