The beautiful thing of having a chatbot for your online business is the ability to run it 24/7 without boundaries. It can help produce revenue without having people work around the clock.
While Activechat creates chatbots to support multiple channels other than website and Facebook, BotStar focuses on only these two channels together with outstanding User Experience and User Interface. In terms of features and visual flow, BotStar has made creating a chatbot with absolutely no coding at all easy.
Today, we’re going to compare BotStar and Activechat, so you can be able to better comprehend BotStar and to discover why BotStar is the chatbot software that works best for you.
Easily Design Engaging Chatbot Flow with Visual Builder
When it comes to the ease of use, it’s essential to consider how both BotStar and ActiveChat approach things like the bot builder/editor and configuration.
ActiveChat basically offers a drag-and-drop flow editor and their bot conversation is designed using skills and events. Each skill is a small part of the conversation fulfilling a specific action and you can easily insert different blocks to that skill. Then these skills are triggered by events – and you can use almost anything as an event. However, some unpopular concepts are used in ActiveChat can take you much time to get familiar, and selecting the connection lines between blocks by the mouse is quite a challenge.
BotStar, on the other hand, offers you a visual flow designer which lets you easily drag and drop blocks or actions into the flow, group relevant blocks in a module, and then connect all using a connector. You can preview your bot while you’re designing and also display media-rich content with a built-in content management system.
The best thing is that BotStar’s packed with powerful tools for developers to do programming right within the flow editor. With the Built-in Coding Editor, you can execute native JS code right in the context of the visual flow and also connect your bot to external APIs using HTTP blocks.
|Basic||Drag and drop flow editor||✔️||✔️|
|Test bot flow in the interface||✔️||✖️|
|Reporting and Analytics||✔️||✔️|
|For Bot Builder||Logic & Calculation||✔️||✔️|
|Built-in dynamic CMS database||✔️||✖️|
|Connect to external API servers||✔️||✔️|
|Do programing right within flow editor||✔️||✖️|
Launch Your First Chatbot in a Single-click with Chatbot Templates
Pre-built chatbot templates are the best way for those with less technical experience to have their own bot within a couple of minutes.
ActiveChat provides 18 templates which can be used immediately to build your chatbot, however, it’s not possible to make the templates yourself as BotStar does. BotStar, on the other hand, delivers more than 75 ready-to-use bot templates for a variety of industries such as e-commercial, insurance, healthcare, and travel. You can choose to create your bot from scratch or choose from a selection of templates and then customize them to suit your needs using the drag-and-drop editor.
|Export bot projects as templates||✔️||✖️|
Promote Your Chatbot to Gain More Audience
Promoting your bot is the effective way to encourage people to interact with your bot and grow your audience from there. Beside the ability to send out broadcasts & campaigns, ActiveChat and BotStar both have lots of powerful built-in marketing tools to get more customers:
- Facebook comments auto-reply: With this tool, you can choose to reply with a private message for all comments on all FB posts or comments for a specific post matching a rule. BotStar already supports this feature but ActiveChat is missing it.
- Multiple landing pages: It is possible to create URL links redirecting customers to your Facebook Messenger bot or full-size chat widget in BotStar and ActiveChat
- Send-to-messenger button: Displaying the Facebook Send-To-Messenger button on your web page is the best way to enable your website visitor to get in touch with your Messenger bot and allow you to continue the conversation even when visitors have left off the webpage. This tool is not available to ActiveChat users.
|For Marketing Team||Facebook comments auto-reply||✔️||✖️|
Build AI Powered Chatbots without Coding a Single Line
ActiveChat provides you with the regular Keyword training feature which bot can answer queries based on certain rules defined. ActiveChat also has the built-in Google’s Dialogflow which enables your bot to trigger your bot skills. That means you do not need Janis or the 3rd party to connect your bot with an NLP tool like ManyChat or Chatfuel.
Similarly, BotStar supports Keyword-based training and built-in NLP integrations as well. Besides built-in Google’s Dialogflow integration, BotStar comes along with Facebook’s Wit.ai, there is a free NLP tool making it easier to train the bot in order to understand natural conversations.
|Basic||Train your bot via Keyword||✔️||✔️|
|Real Human take over conversation||✔️||✖️|
|For Bot Builder||NLP Integration – Dialogflow||✔️||✔️|
|NLP Integration – Wit.ai||✔️||✖️|
Manage Chatbot-Collected Information
Today’s businesses use chatbot as a powerful tool to collect a huge amount of data on potential and current customers and make sense of these data to utilize for leading sales or customer service.
ActiveChat lets you collect and save user responses through the DATA block which is used to assign values to user attributes (variables). The formats of variables in ActiveChat begin with a $ sign and require _ for it to work properly, so it’s a little bit confusing for those who have little technical experience. Also, you can segment your users with attributes and tags and then send broadcasts to a specific segment of users.
The process of creating variables and updating contact databases is much simpler with BotStar. Use the “Update Variables” action to set captured data to variables and then you can show users the value of these variables during the bot’s conversation with ease. Furthermore, all your users can be segmented into specific groups using “Tag” action. Variables or Tag can be used as criteria to filter contacts and get the list to use for your campaigns/broadcast.
The advantage of BotStar in this regard is the ability to manage data with Checkpoint. With this unique future, all your user booking/order information will be saved into one place, and tracking this information has never been easier.
|Basic||Save answers or replies from users as variables||✔️||✔️|
|Pull information from Facebook profile||✔️||✔️|
|Import Facebook page Audience into platform||✔️||✖️|
Deliver Omni-channel Experience to Your Customers
Chatbots can help you engage in a more personalized way with your customers, whether on Messaging channels or your website.
ActiveChat allows you to create bots for multiple messenger channels including Facebook Messenger, Telegram, SMS, and for your existing website as well. The drawback is that ActiveChat lacks the Live Chat function where you can jump into the conversation at any time your bot cannot answer customer’s questions.
BotStar also targets multiple channels including Facebook Messenger and Website in which you can build the flow once and then link your bot to these channels in just a few clicks. Once deployed, you can quickly have a live chat with your customers whenever the “Human Take Over” feature has been enabled.
Chatbot Total Cost of Ownership
Cost is often the most important consideration for choosing the best chatbot platform for your business. BotStar and ActiveChat both offer Free Plan in which you’re able to try out various features before going for a paid plan. Furthermore, both platforms also provide Pro plans with premium features.
ActiveChat monthly Pro plans cost you 9$ per month coming with full feature access but limit you to 500 subscriber users only. The price of this plan goes up with the number of subscribers your chatbot has, 19$ per month for 1k subscribers, and 999$ per month for 1M subscribers.
The main benefit of choosing BotStar over ActiveChat is that there are no restrictions on the number of contacts in your subscriber list. BotStar’s pricing model is based on the amount of interactions with users (Which is called Session in BotStar), not the amount of subscribers. This makes BotStar one of the most affordable chatbot platforms on the market and also a great option for those who have a high number of subscribers.
The standout feature of Botstar is the Custom Branded App solution included in the Enterprise plan which allows agencies to completely brand the bot building process, bot dashboard, sharing URL, email alerts, and more. You can contact the sales team at firstname.lastname@example.org to get reasonable pricing and custom packages to suit your business needs.
|Pro Plan||Start from $15 per month with 500 user sessions & 2 seats||Start from $9 per month with 500 subscribers|
|For Agency||White-lable platform||Custom Branded App in Enterprise plan||✖️|
Switching is easy
Now you’re armed with relevant facts and basic understanding on these two platforms, you can easily draw an accurate judgment about us.
With the visual editor, powerful features, and much more affordable pricing , why don’t you let us become a part of your business and your next game-changer?
Switching from Activechat to BotStar is easier than you think. You can get:
- Our special offer with 30% off for monthly Pro Plan pricing.
- Responsive support service for bot building.
- And, a simple tool for old contacts transferring.